Welcome to Luna y Soul. Luna y Soul provides psychic, astrological and healing entertainment services (“Services”), including providing live psychic and astrology services, and publishing newsletters, blogs, horoscopes and other psychic and astrological content.
The Services and the Sites are provided by Luna y Soul LLC. doing business as Luna y Soul (the “Company,” “We,” or “Luna y Soul”) for entertainment purposes only. You must be eighteen (18) years of age or older to get psychic readings and related services (“Readings”). You must be sixteen (16) years of age or older to sign up to receive horoscopes and newsletters. All purchases of Services using credit cards, debit cards, PayPal accounts, or other payment mechanisms shall only be made by the card or account holder. At Luna y Soul we want you to enjoy and benefit from your Readings. Our psychics make every effort to provide you with helpful advice. However, this information should not be used in place of any recommendations by medical, legal or financial professionals or other professional counselors. It is your responsibility to evaluate any information, opinion, advice or other content provided through the Sites or in conjunction with the Services.
RULES OF SERVICE
Not for Use in Certain Jurisdictions The Services may not be used by residents of any jurisdiction where such use is prohibited.
To sign-up to receive horoscopes and newsletters, you must be sixteen (18) years of age or older. To open an Account and access Readings, you must be eighteen (18) years of age or older.
You certify that the information given to Luna y Soul upon opening your Account as a member, as well as all changes you make to your account, is true and complete. Luna y Soul will not be responsible for any false statements you make in connection with your Account.
Payment and Charges
You agree to pay for all Services, including Readings, purchased using your Account. For all purchases of Services, you agree that you will use only credit cards, debit cards, PayPal accounts, or other payment mechanisms for which you are the card or account holder.
Recording and Retention of Readings
You agree that you will not use any audio recording or retention devices/technology in connection with Readings, and you will not otherwise make any recordings, copies, scans, or transcriptions of Readings, including Readings by phone, chat or direct message, without the prior written consent of the Company.
Refusal of Services
Sessions may be rescheduled up to 24hrs prior to the commencement of the session by following the link in your confirmation email.
Fees are forfeited and non-transferable when rescheduled within the 24 hour window.
You may cancel your appointment by emailing firstname.lastname@example.org and your cancellation will be effective immediately. THERE ARE NO REFUNDS FOR CANCELLATIONS.
Your appointment will be considered ‘appointment cancelled’ if you are more than 15 minutes late. In these cases funds will not be refunded or transferred.
Our Satisfaction Guarantee
We don't guarantee that readers’ predictions will come true, but we do our best to ensure that you enjoy the Readings.
To request a credit, please call Customer Service at 844-772-9777 within 24 hours of the Reading in question. If you do not request a credit within 24 hours of the Reading, we reserve the right to refuse to issue a credit.
This satisfaction guarantee is valid once per reader and does not apply to Readings with readers for whom you have received any credit in the past from this guarantee.
All Account credits under this guarantee are a credit toward another reading with a different psychic or equal or less value. No cash refunds will be provided for any reason.
For us to issue a credit to your Account, you must have an Account that is active and in good standing.
Only genuine issues relating to your satisfaction with the Reading in question (as determined at our sole discretion) will be considered for a credit request. We reserve the right to refuse to issue a credit.
Discounts and Offers
Unless otherwise specifically provided, all coupons, discounts and special offers are non-transferrable, valid for a limited period of time, can be used only once per customer, and may not be combined with any other coupon, discount or special offer. Unless otherwise specifically provided, introductory offers are valid only for new customers on their first purchase. There is a limit of one introductory offer per person, credit card, phone number, address, and email, and anyone who attempts to circumvent this limitation may be refused service and subject to liability.
DISCLAIMER – NO PROFESSIONAL ADVICE
Information provided through our Services, on the Sites, and in other Luna y Soul materials, including, but not limited to, information provided in newsletters, horoscopes, and Readings, is for entertainment purposes only. Information from the Company or its affiliates or their employees or contractors, including, but not limited to, the readers, is not intended to be a substitute for any professional advice, including, but not limited to, (a) professional medical advice, diagnosis, or treatment, (b) professional financial or investment advice or guidance, or (c) professional legal advice. Never disregard or delay seeking professional medical advice or other professional advice because of something you have read on the Sites or information received through our Services. The Company is not engaged in the practice of medicine or law and does not recommend or endorse any specific products, procedures, treatments, medications, opinions, or other information that may be mentioned, discussed, or described on the Sites or in Luna y Soul's materials or through our Services. The Company is not engaged in the business of providing financial or investment advice and its employees and contractors are not registered financial advisors. Your reliance on the information provided by the Company, by a Luna y Soul employee or contractor, by a third party moderator, by Luna y Soul sponsors, or by other users of the Sites or Services is solely at your own election or choice. Any and all decisions that you make that are based in whole or in part upon information provided by the Company, its employees, its contractors, or its sponsors, or otherwise available on the Sites, will be your sole and exclusive responsibility.
LIMITATION OF LIABILITY
The disclaimers and limitation of liability set forth herein are fundamental elements of the basis of the bargain between the Company and you. The Sites and the information provided therein and the Services would not be provided without such disclaimers and limitations.
Any articles, press clippings or other third-party publications (collectively, "Publications") made available through the Sites are furnished by the Company for your convenience and entertainment. The Company is a distributor (and not a publisher) of content supplied by third parties (including users). Any opinions, advice, statements, services, offers or other information made available by third parties, including psychics, information providers, or any user of the Sites, are those of the respective author(s) or publisher(s) and not of the Company or its affiliates. The Company disclaims any representation, either express or implied, that the information in such publications is accurate or complete.
RESTRICTIONS; COMPLIANCE WITH LAWS
Your right to use the Sites and the Services is personal to you. You are solely responsible for the contents of your transmissions through the Sites and your use of the Services is subject to all applicable local, state, national and international laws and regulations. By using the Sites or the Services, you agree:
not to use the Sites or the Services for illegal purposes;
not to interfere with or disrupt networks connected to the Sites;
to comply with all applicable regulations, laws, statutes, etc., regarding your use of the Services, including, but not limited to, laws and regulations relating to the use of the Sites or the Services to send electronic mail;
not to use the Sites or the Services to post or transmit any solicitation, advertising or promotional materials;
not to use the Sites or the Services for the transmission of any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, or obscene material or communication of any kind or any nature;
not to use false identities or impersonate any person or your affiliation with any person or entity;
not to transmit any sexually explicit communications, photographs, or other materials;
not to transmit any files containing software viruses or other harmful computer code;
not to interfere with any other user’s access to or use of the Sites or the Services; or
not to speak or act in a manner that is deemed by a reader to be inappropriate, abusive, or threatening.
LINKS TO SPONSORS AND OTHER THIRD PARTY SITES
The Sites may contain hyperlinks to other websites and webpages (“Third-Party Pages”), as well as to text, graphics, videos, images, music, sounds, and information belonging to or originating from other third-parties (collectively, “Third-Party Applications”). The Company does not investigate, monitor, or review any Third-Party Pages or Third-Party Applications to ensure their accuracy, completeness, or appropriateness. The Company is not responsible for the Third-Party Pages or any Third-Party Applications accessed through the Site. You agree that the Company shall have no liability with respect to any loss or damage of any kind incurred as a result of any dealings between you and any third party, or as a result of the presence of such third party on the Sites. The inclusion of any hyperlinks to any Third-Party Pages or Third-Party Applications on the Sites does not indicate the Company’s approval or endorsement thereof. These links are provided solely as a convenience or benefit to users. Your interactions with a third party on the Sites, or based on such third party’s participation or presence on the Sites, are solely between you and the third party. California Psychics makes no representations or warranties with respect to the content, ownership, or legality of any such linked third party website. If you choose to leave the Sites to access any Third-Party Pages or Third-Party Applications, you do so at your own risk.
INTELLECTUAL PROPERTY RIGHTS; INAPPROPRIATE USE OF SITES
MATERIAL YOU SUBMIT (INCLUDING BLOG SUBMISSIONS)
NOTICE AND TAKEDOWN PROCEDURES
If you are a copyright owner or agent thereof and believe that any Submission accessible on or from the Sites infringes upon your copyright, please submit notice, pursuant to the Digital Millennium Copyright Act (17 U.S.C. § 512(c)) to our Copyright Agent with the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright; (ii) a description of the copyrighted work that you claim has been infringed; (iii) the URL of the location containing the material that you claim is infringing; (iv) your name, address, telephone number, and email address; (v) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. You can reach our Copyright Agent as follows:
Except as specifically provided herein, any dispute or claim relating in any way to your use of the Sites or Services, including the determination of the scope or applicability of this agreement to arbitrate (“Dispute”), will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. This agreement does not in any way alter your ability to bring concerns to the attention of the Company’s Customer Service, or to raise any concerns with federal, state, or local agencies. The Federal Arbitration Act, federal arbitration law, and the laws of your home state of residence, without regard to conflict of laws principles, apply to this agreement and any dispute or claim between you and Luna y Soul.
We each expressly agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action, regardless of whether the procedures or rules of AAA would allow such an action. We each expressly waive our rights to file or participate in a class action or seek relief on a class or representative basis. Further, and unless we each expressly agree in writing, the arbitrator may not consolidate more than one individual party’s claims with any other party’s claims, and may not otherwise preside over any form of a representative or collective proceeding. If for any reason the class, consolidated, or representative action waiver is found to be unenforceable, the class, consolidated, or representative action may only be heard in court and may not be arbitrated under this Agreement. If either party fails to comply with this arbitration provision relating to any Dispute, said breaching party shall be liable for the costs and attorneys’ fees incurred by the other party in enforcing compliance with the arbitration agreement. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights. Any suit, cause of action, or legal proceeding arising under or relating to the Sites or your use of any Service that is not addressed through arbitration or in small claims courts as provided above, shall be (i) governed by the laws of New Jersey without respect to its choice (or conflict) of laws rules, and (ii) in the exclusive jurisdiction and venue of the state courts of New Jersey, situated in Passaic County.